Privacy Policy

At Custom Candle Boxes, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information when you use our website or services.

Information We Collect

We collect information you provide directly to us and information collected automatically through your use of our site.

Personal Identifiers: Name, email address, phone number, and shipping/billing addresses.
Business Information: Company name and job title (for bulk or wholesale orders).
Payment Details: Credit/debit card information is processed securely. We do not store full card numbers on our servers.
Technical Data: IP address, browser type, and device information collected via cookies for site optimization.

How We Use Your Information

We use your data to provide a seamless custom packaging experience, including:

Order Fulfillment: Processing transactions, managing shipping, and providing order updates.
Customization: Ensuring your specific artwork and design requirements are met.
Customer Support: Responding to inquiries or troubleshooting order issues.
Marketing: Sending newsletters or promotional offers (only if you have opted in).

Information Sharing

We do not sell your personal information. We only share data with trusted third parties necessary to run our business, such as:

Shipping Carriers: (e.g., UPS, FedEx) to deliver your candle boxes.
Payment Processors: To securely handle financial transactions.
Professional Tools: Analytics providers (like Google Analytics) to improve our website performance.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your data:

Access & Portability: Request a copy of the personal information we hold about you.
Correction & Deletion: Ask us to update inaccurate data or delete your personal information (subject to legal retention requirements).
Opt-Out: Unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link.

Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to remember your cart items and analyze traffic. You can disable cookies in your browser settings, though some site features may not function correctly as a result.

How to Contact Us?

For any questions regarding this policy or to exercise your privacy rights, please contact us at sales@customcandleboxes.com .

We reserve the right to change our privacy policy at any time without prior notice. All updates will be posted on this page. Thank you.